- Standard delivery days are Thursday and Friday, if you require an alternative day of delivery, please specify this when ordering.
- Orders received on a Thursday and Friday will be processed for delivery the following week.
- A signed overnight courier system is used, your order is placed in Insulated protective packaging to ensure your products reach in fridge like conditions.
- Although next day delivery is used, your goods are packaged in such a way that if they maintain temperature below 5 C for at least 48 hours. A small delay in delivery is no major issue.
- You will receive notification that your order is received, also acknowledgement of your delivery day.
- Please ensure that you will be available to sign for the delivery, otherwise please state clearly alternative arrangements i.e. Leave with Neighbour, leave in safe place. This must be stated, otherwise your parcel will not be delivered. This is your responsibility.
- If you have indicated to leave in safe place, neither Pennant Valley Game or courier company accept any responsibility for package once delivered.
- We do not hide the price of postage and packaging in our products, instead we use a order value based system of P+P cost
- UK mainland Delivery only
Despite everybody's best efforts and intention's, sometimes things don't always go according to plan. In the rare event that your goods ordered don't reach you in optimum condition please don't hesitate to get in contact. We will do everything in our power to rectify any situation
If you would rather collect direct from us,either at our base at Llangynog, Powys or at one of our events, than please inform us that you intend to collect on the check out page. The shipping amount will still automatically be added, this will be refunded straight away. Unfortunately, this is the only way these orders can be processed at the time being. Sorry for any inconvenience.